Smart Processes Institute guarantees the availability of adequate staff with required qualifications, with experience in the fields of public/government administration, legal review and analysis, the institutional framework set up, human resources management, stakeholder analysis, social and gender, training and capacity development, etc .
As a reference, the contribution of our experts in the Citizens' Service Offices in the local government consists in:
Identification of services provided to units/departments;
Unification of the list of administrative services;
Unification of service forms;
Workflow construction, for each service;
Workflow reengineering;
Drafting administrative procedures (who does what, in detail);
Implementation of software that implements all administrative procedures;
Installing and configuring the web portal that enables citizens to apply for online services;
Evaluation of the budget performance, through collection, processing, and analyzing data.
Providing services through citizen service offices would guarantee optimal quality, time and cost, increasing control and reducing the possibility of corrupt practices guaranteeing transparency, through information channels and increasing interoperability with other institutions.